Job Summary: We are seeking a professional to manage customer information, ensure its confidentiality, collaborate on complaint resolution, and maintain communication platforms. Key Responsibilities: 1. Manages and archives vital customer information. 2. Actively collaborates in resolving major complaints. 3. Maintains internal and external communication platforms. At YUTO, we regard every employee as our most valuable asset and the key to success. We believe talent is not merely an expense but our greatest investment. We seek talented individuals worldwide and are committed to helping everyone maximize their strengths and reach their full potential. Join YUTO and let’s build a better future together! Job Responsibilities: Responsible for collecting, understanding, translating, transmitting, managing, and archiving customer information. Responsible for monitoring and controlling the confidentiality of all customer information. Establishes and maintains internal and external communication platforms, as well as related information windows. Transmits, consolidates, and analyzes customer satisfaction surveys, promptly communicating key information to relevant departments. Actively collaborates in tracking and resolving major complaints, ensuring customer data is accurate, confidential, and timely managed. Assists the Sales Department Assistant Manager with matters related to the area. Requirements: - Advanced English - Bachelor’s degree in related fields - 3–4 years of experience in similar positions - Advanced proficiency in office software - Strong communication, organizational, and coordination skills - Knowledge related to administrative and operational management Employment Type: Full-time Salary: $18,000.00 – $21,000.00 per month Benefits: * Free parking * Flexible working hours * Option for indefinite-term contract * Cafeteria service Work Location: On-site employment