Job Summary: Provide dedicated attention to an assigned customer, ensuring proper monitoring of border operations, continuous communication, and adherence to crossing timeframes. Key Highlights: 1. Dedicated attention to an assigned customer 2. Monitoring of border operations 3. Stability and growth **Dedicated Customer Service Executive – Border Operations** ------------------------------------------------------------------ **Department:** Customer Service / Operations **Schedule:** Rotating shifts * 08:00 to 16:00 hrs * 16:00 to 24:00 hrs **Job Objective:** Provide **dedicated attention to an assigned customer**, ensuring proper monitoring of border operations, continuous communication, and adherence to crossing timeframes. **Key Responsibilities:** * Daily monitoring of border crossings for the dedicated customer. * Direct communication with the customer and carriers. * Monitoring of unit status and resolution of incidents. * Updating reports and operational status. **Requirements:** * Technical degree or bachelor’s degree in logistics, international trade, or related field. * Experience in customer service or transportation operations at the border. * Availability for rotating shifts. * Proficiency in Excel and transportation management systems. **Skills:** * Effective communication * Organization and sense of urgency * Ability to work under pressure **We Offer:** * Competitive salary * Statutory benefits * Stability and growth