Customer Service Executive

Description

Job Summary: Provide timely attention and follow-up to insured clients, resolving inquiries and managing requests to ensure an efficient, clear, and professional service. Key Highlights: 1. Timely attention and follow-up to insured clients in Spanish and English. 2. Handling of requests and coordination with internal company departments. 3. Providing clear information regarding policies and claims processes. **Position:** Customer Service Executive **Department:** Customer Service / Operations **Company:** Castro Property & Commercial Insurance **Location:** Hermosillo, Sonora **Employment Type:** Full-time **Schedule:** Monday to Friday, **8:00 am to 5:00 pm** **Position Objective** Provide timely attention and follow-up to insured clients, resolving inquiries, handling requests, and coordinating with various company departments to ensure an efficient, clear, and professional service in both Spanish and English. **Main Responsibilities** * Respond to client inquiries via **telephone, email, and other communication channels**. * Provide clear information regarding **policies, coverage, renewals, and claims processes**. * Follow up on client requests until resolution. * Coordinate with internal departments (underwriting, claims, administration) to address client requirements. * Maintain updated client records and databases. * Prepare administrative and follow-up reports. * Support administrative processes related to customer service. * Ensure a professional and efficient service experience. * Issue insurance certificates. **Requirements** **Education** * Bachelor’s degree in **Business Administration, Finance, Accounting, Business, or related field**. **Languages** * **Advanced English (mandatory)** * Conversational * Professional email writing **Experience** * Preferred experience in **customer service, insurance, banking, or financial sector**. **Skills and Competencies** * Excellent **verbal and written communication** * High level of **organization and attention to detail** * Ability to **solve problems and follow up effectively** * Client-oriented * Ability to handle situations under pressure * Common sense and logical thinking * Proficiency in **intermediate Excel and administrative tools** **Personal Profile** **We are seeking an individual who is:** * Professional and reliable * Proactive * Service-minded * Organized and methodical * Capable of communicating effectively with national and international clients * Interested candidates should send their updated resume to the following emails: javier@castroins.com admin@integra.legal Employment Type: Full-time, Indefinite term Salary: $15,000.00 - $20,000.00 per month Workplace: On-site employment