Job Summary: Ensure timely fulfillment of customer requirements through order tracking and coordination with the warehouse. Key Highlights: 1. Customer Service, logistics, or order tracking experience. 2. Coordination with the warehouse to ensure compliance with the service plan. 3. Constant communication with the customer and the warehouse regarding order status. **Job Objective:** Ensure timely fulfillment of customer requirements through order tracking, guaranteeing adherence to established service levels. **Requirements:** * Two years of experience in Customer Service, logistics, or order tracking. * Bachelor’s degree in Business Administration, International Trade, Logistics, or related field. * Intermediate Excel skills. * Experience using warehouse ERP systems. **Key Responsibilities:** * Receive customer requests for handling requirements; * Coordinate with the warehouse to ensure compliance with the service plan; * Maintain constant communication with the customer and the warehouse regarding order status, reports, or incidents; * Manage required services with suppliers for operations; * Support package delivery and receipt management; * Create and review performance indicators; * Generate and verify compliance with the cyclic counting plan. **We Offer:** * Salary: $15,000 to $19,000 net per month * Statutory benefits * Meal vouchers * Savings fund * Punctuality and attendance bonus Direct hiring by the company Working hours: Monday to Friday, 8:30 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM Work location: Guadalajara Industrial Park Position type: Full-time, indefinite term Salary: $15,000.00 – $19,000.00 per month Benefits: * Meal vouchers Workplace: On-site employment