Position Summary: Provide customer service by managing information, orders, complaints, and coordinating with business units to ensure customer satisfaction. Key Responsibilities: 1. Comprehensive customer service and management of quotation and order information 2. Effective coordination and communication with customers and business units 3. Maintenance of records and documentation for accurate tracking Brief Description: Provide customer service by receiving and delivering information related to quotations, purchase orders, customer requirements, complaints, pricing, and all other customer-related activities, ensuring timely and appropriate responses. Essential Functions: * Provide shipping instructions and specifications for samples and products. * Send relevant documentation to customers and business units. * Provide information about products and services. * Maintain customer records and documentation. * Handle customer complaints. * Respond to customer phone calls/emails. * Fulfill customer information requests. * Follow up on customer complaints. * Coordinate product returns to customers or, if necessary, issue credit notes. * Keep customers informed about the status of samples. * Communicate customer needs to business units. * Address customer concerns regarding quality and functionality. * Ensure timely and proper collections. * Ensure on-time shipments. Required Skills or Experience: * Minimum 2 years of experience in similar positions. * Bachelor’s degree in International Business, International Trade, International Relations, or related fields. * Proficiency in Microsoft Office suite. * Negotiation skills. * Intermediate English proficiency. * Computer literacy. * Willingness to travel. * Billing experience. Benefits: * Statutory benefits (IMSS, year-end bonus, vacation, profit-sharing). * Uniform. * Loans. * Personal protective equipment (PPE). * Negotiable salary depending on qualifications. Employment Type: Full-time Salary: $9,452.20 – $13,000.00 per month Benefits: * Salary increases * Flexible working hours * Company-provided mobile phone Work Location: On-site employment