**Department:** Operations / Customer Service **Project:** Project9 **Position Type:** On-site **Schedule:** Monday to Saturday, 7:00 a.m. to 4:00 p.m. **Salary and Benefits** * **Salary:** $9,500 gross monthly + commissions * Statutory benefits * Opportunity for professional growth and development Position Objective To provide professional, courteous, and efficient service to customers, visitors, and prospects, ensuring the proper administrative and operational functioning of the center. This position functions as a **generalist role**, supporting customer service, administrative processes, sales, and human resources—contributing to a positive customer experience and the overall operation of Project9. Key Responsibilities and Activities 1\. Customer Service and Reception * Greet and assist customers, visitors, and suppliers in a friendly and professional manner. * Route customers appropriately according to their needs. * Answer phone calls, emails, and WhatsApp messages. * Provide clear information regarding services, pricing, operating hours, and availability. * Manage scheduling, appointments, and facility tours. 2\. Administrative Support * Prepare, manage, and safeguard administrative documents. * Maintain physical and digital filing systems. * Enter and update information in internal systems. * Support billing, quotation, and payment follow-up processes. * Manage office supplies, stationery, and materials. 3\. Human Resources Support * Assist in recruitment and selection processes (posting vacancies and screening resumes). * Coordinate interviews and candidate follow-up. * Maintain and update employee personnel files. * Track attendance, incidents, and vacation time. * Support onboarding and orientation of new staff. 4\. Sales and Customer Service Support * Engage and follow up with prospects interested in services. * Support promotion and closing of sales for offices, meeting rooms, and services. * Register and update customer information in databases or CRM systems. * Provide post-sales support and resolve basic service issues. 5\. Internal Operations and Control * Monitor facility order, cleanliness, and overall appearance. * Coordinate with cleaning, maintenance, and service providers. * Manage access control, keys, and meeting rooms. * Support logistics for events, meetings, and visits. 6\. Internal Communication and Coordination * Serve as liaison between customers, staff, and internal departments. * Communicate internal notices and guidelines. * Support implementation of policies and procedures. * Follow up on tasks assigned by management. Position Requirements * Completed or ongoing **Bachelor’s degree in related fields** (e.g., Business Administration, Business Management, Commercial Relations, Human Resources, or similar). * Minimum of **1 year** of experience in reception, customer service, or administrative roles. * Basic proficiency in Microsoft Office and digital tools. Skills and Competencies * Excellent service attitude and interpersonal skills with customers. * Strong organizational skills and ability to multitask. * Clear, courteous, and professional communication. * Proactivity and problem-solving orientation. * Discretion and ability to handle confidential information. * Teamwork and adaptability. Performance Indicators * Customer satisfaction level. * Compliance with administrative and operational processes. * Timely follow-up with prospects and customers. * Order, control, and professional appearance of the reception area. Position Type: Full-time Salary: $9,500.00 per month Education: * Completed Bachelor’s degree (Mandatory) Work Location: On-site employment