Job Summary: We are seeking a Receptionist to provide courteous, efficient, and professional service to guests and visitors, managing check-in/check-out processes, addressing requests, and ensuring a positive experience in both Spanish and English. Key Highlights: 1. National and international customer service 2. Coordination of requests with other hotel departments 3. Development of skills in hotel systems and guest service ***VALIANT HOTELS IS SEEKING*** **RECEPTIONIST** **Job Objective** To deliver courteous, efficient, and professional service to guests and visitors by performing check-in and check-out procedures, resolving requests, and guaranteeing a positive experience through effective communication in both Spanish and English. **Duties and Responsibilities** * Greet and assist national and international guests. * Perform check-in and check-out procedures. * Answer telephone calls, emails, and requests in Spanish and English. * Provide information regarding hotel services, rates, and tourist attractions. * Coordinate special requests with other departments (housekeeping, maintenance, reservations). * Manage reservations and modifications within the system. * Handle cash collections, billing, and cash drawer reconciliations (as applicable). * Record incidents and follow up on complaints or requests. * Adhere to policies, procedures, and service standards. **Academic Requirements** * Completed high school diploma. * Technical degree or bachelor’s degree in Tourism, Hospitality, or related field preferred. **Experience** * Minimum 1 year in hotel front desk or customer service roles. * Experience interacting with foreign clients (preferred). **Knowledge** * Intermediate–advanced English (mandatory). * Proficiency in hotel management systems (PMS) and reservation systems. * Customer service and guest relations expertise. * Basic cash handling and billing knowledge. * Microsoft Office / Google Workspace proficiency. **Competencies and Skills** * Service-oriented attitude * Effective communication * Organization and follow-up * Conflict resolution * Ability to work under pressure * Professional appearance Employment Type: Full-time Salary: Up to $14,000.00 per month Benefits: * Educational support * Option for indefinite-term contract * Complimentary uniforms * Food vouchers Work Location: On-site employment