Summary With passion, attention, and a strong work ethic, you must actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on fostering brand loyalty and cultivating positive guest experiences. You must ensure that HR processes are carried out optimally. Deliver high-quality service to both internal and external candidates. Guarantee a workplace aligned with our higher purpose and ensure that all processes comply with Hyatt International’s established standards. You will be responsible for talent management across the organization—from recruitment, hiring, training, to termination. Build, maintain, and promote a strong employer reputation. Ensure the smooth and effective operation of the Human Resources Department to optimize resources across all processes and foster an environment aligned with our higher purpose. * Strategic HR Management: human capital planning, budgeting, recruitment, layoffs, succession planning, and national/international transfers * Communication and organizational culture: ensure effective internal communication channels, promote Hyatt values, respect, dignity, and a positive working environment * Training and development: training programs, incentives, talent retention, mentoring, and goal tracking * Labor administration: payroll management, salaries, benefits, contracts, performance evaluations, and compliance with labor legislation * Safety and prevention: occupational risk protocols, hygiene, internal policies, and international operational standards * Flexibility and leadership: schedule availability, adaptability to change, and building efficient teams Qualifications * Minimum of over 3 years’ experience as HR Director or Head of HR in ultra-luxury hospitality * Bachelor’s degree in Business Administration, Tourism, or related field * Strong project management skills (including HR system implementation and HR function establishment) * Prior experience in opening ultra-luxury hotels * Solid knowledge of the Mexican Federal Labor Law * Ability to act with integrity, professionalism, and positivity in all interactions with employees * Exceptional administrative and information technology skills * Bilingual in Spanish and English * Experience in payroll management, including taxes, social security, benefits, and insurance