Summary: Güntner Mexico is seeking a Jr. Technical Support Specialist to provide remote technical assistance for diagnosing and troubleshooting industrial controllers and sensors, guiding clients through equipment configuration. Highlights: 1. Provide remote technical support via phone, email, and AR tools 2. Diagnose and troubleshoot industrial controllers and sensors 3. Collaborate cross-functionally and maintain CRM documentation **Technical Support Specialist Jr \- HVAC** **Güntner is Hiring: Jr. Technical Support Specialist \- HVAC** --------------------------------------------------------------- **Location:** Stiva Industrial Park – Apodaca, Nuevo León. **About Us:** Güntner Mexico, a global leader in heat transfer technology for refrigeration, process cooling, and HVAC applications, is looking for a driven **Jr. Technical Support Specialist** to join our team. ### **The Role** In this entry\-level position, you will provide remote technical assistance to customers via phone, email, and Augmented Reality (AR) tools. You will be the go\-to person for diagnosing and troubleshooting industrial controllers and sensors, guiding clients through equipment configuration and integration (including **BACnet** and **Modbus** protocols), identifying spare parts, and evaluating warranty coverage. ### **Key Responsibilities:** * **Remote Troubleshooting:** Diagnose technical failures and provide real\-time solutions. * **Cross\-functional Collaboration:** Partner with internal teams to ensure effective issue resolution. * **CRM Documentation:** Maintain accurate and detailed records of all support cases. * **Continuous Improvement:** Provide feedback to Engineering and Quality departments to enhance product performance. * **Technical Mastery:** Stay up\-to\-date with Guntner’s evolving product line and support technologies. * **Warranty Oversight:** Review and process equipment warranty claims. ### **Qualifications:** * **Education:** B.S. in Electromechanical Engineering, Electrical Engineering, Automation, or a related field. * **Language Skills:** **Advanced conversational English is mandatory** (Multicultural environment). * **Experience:** 2–3 years of experience in customer\-oriented technical support. * **Technical Savvy:** Ability to interpret electrical diagrams and complex technical documentation. * **Soft Skills:** Strong customer service orientation, high attention to detail, and a proactive problem\-solving mindset. * **Travel Readiness:** Valid Visa and Passport required. ### **What We Offer:** * Competitive salary. * Benefits above those required by law (*Superior Benefits Package*). ### **Are you ready to join an industry leader?** We are looking for proactive team players who thrive in dynamic environments and are committed to operational excellence. **Apply now and become part of the Güntner team!**