Position Summary: Provide efficient and courteous service to students, faculty, and administrative staff regarding academic procedures and processes, ensuring compliance with regulatory requirements. Key Responsibilities: 1. Assistance and guidance to students regarding academic procedures 2. Administrative support in educational processes 3. Effective communication with academic and administrative departments Provide efficient, courteous, and timely assistance to students, faculty, and administrative staff regarding academic procedures and processes, ensuring compliance with institutional guidelines and regulations established by the Ministry of Education. Main Responsibilities: * Assist and guide students with academic procedures (e.g., enrollment, re-enrollment, certificates, diplomas, withdrawals, etc.). * Enter and update information in the school management system (e.g., SAE, SIIA, etc.). * Prepare, review, and issue official documents (e.g., certificates, report cards, diplomas, academic transcripts, etc.). * Support the control and archiving of physical and digital academic files. * Validate documents according to current regulations. * Provide administrative support for processes such as graduation, equivalency assessments, or academic mobility. * Comply with internal and external guidelines (e.g., SEP, DGP, etc.). * Maintain effective communication with other academic and administrative departments. Requirements: Education: * Completed high school diploma or technical degree (minimum). * Preferred: University studies in administrative or related fields. Experience: * Minimum 1 year in similar positions (preferably within educational institutions). * Proficiency in academic platforms and administrative systems. Knowledge: * Academic regulations (e.g., RVOE, academic records management, SEP, etc.). * Drafting of official documents. * File management. * Excel and Microsoft Office Suite (intermediate level). Skills and Competencies: * Customer service with a human-centered approach. * Organization and file management. * Oral and written communication. * Teamwork. * Discretion and handling of confidential information. * Proactivity and service-oriented attitude. We Offer: * Competitive salary. * Statutory benefits. * Job stability. * Training opportunities. * Positive work environment. Position Type: Full-time Benefits: * Grocery vouchers Experience: * SEP Knowledge: 1 year (Preferred) * Interaction with Students: 1 year (Preferred) Work Location: On-site employment Position Type: Full-time Salary: $2,811.00 per month Benefits: * Educational support * Grocery vouchers Work Location: On-site employment