Summary: Provides second-level support for store system issues, handling sensitive problems requiring extensive research and offering phone resolution and technical assistance. Highlights: 1. Provides second-level technical support for store system issues. 2. Handles sensitive problems requiring extensive research for resolution. 3. Offers phone resolution, hardware replacement, and technician dispatch. **Position Summary:** Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on\-site technician if necessary. **Job Responsibilities\- Other duties may be assigned:** * Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system. * Handles problems of sensitive nature or requiring extensive research to resolve. * Follows documented escalation procedures when needed and thoroughly document all activities in tickets. * Provide superior service through fast and prompt interaction with other groups of support. **Skills and Requirements:** * Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses. * Area of study: Information Technologies / Computer Science * Years of experience: One to two years. * Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service * Special certifications or technical skills: Fluent in English and Spanish * Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.