**Location:**Monterrey, Nuevo León, MX **Category:** Finance and Operations **Requisition ID:** 119878 **Operations Assistant** **(Monterrey, NL)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a key ally to grow strongly with Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Position Objective:** To manage the General Operations of the Direct Debit Collection Service, ensuring an optimal service level in the support we provide to our customers. Each day you will face **new and interesting challenges** within your role, for which you will be responsible for: * Providing support and advice to Executives from Specialized Banking Units regarding the Direct Debit Collection Service * Managing onboarding and maintenance activities for the Service. * Monitoring Direct Debit Collection processes, as well as tracking and resolving contingencies. **Requirements:** * Professional education: Bachelor’s degree in Administration, Systems Engineering, or related fields. * Years of experience: 1 year * Areas of experience: Desirable experience in administrative functions and customer service * Required knowledge: Proficiency in Microsoft Office (Intermediate Excel), knowledge of Databases (Oracle) * Languages: This position does not require any foreign language * Willingness to travel: This position does not require travel * Willingness to relocate: This position does not require relocation At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.