**Job Description** -------------------------- Responsible for monitoring scheduled routes for the AUDI customer, from the start of the route with the collection of production material until delivery to the AUDI customer, as well as tracking the return of empty equipment and managing any incidents or deviations occurring during the route; reporting any delays that could affect the delivery of materials within the timeframes established by the customer, maintaining constant communication and addressing the customer’s needs. **Requirements** -------------- • Completed degree in economics/administration, logistics, industrial engineering, international trade, or related field. • Proficiency in Microsoft Office (Excel). • Decision-making and conflict resolution skills. • Proactive attitude and analytical thinking. • Ability to identify priorities and work collaboratively in a team. • Capacity to communicate effectively. • Strong documentation practices. **Responsibilities** --------------------- • Provide timely and effective customer service regarding route status and/or requested information. • Monitor routes from material collection through on-time delivery to the customer. • Ensure punctual monitoring of critical materials and maintain smooth, effective communication with the customer. • Ensure cross-border crossings and customs clearances, as well as promptly manage any process deviations. • Identify route-related risks and propose and pursue alternatives to guarantee on-time delivery. • Notify the customer of process deviations causing delays in material delivery and confirm coverage. • Manage supplier and customer dwell times via “Stop, call & wait” and false freight charges. • Maintain good communication with customers, suppliers, and carrier lines. • Propose process improvements.