Job Summary: We are seeking a NOC Level 1 Technical Support Analyst with experience in networking and security, capable of monitoring and supporting diverse platforms. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment 3. Medium- and long-term professional development **IT Recruitment seeks NOC Level 1 Technical Support Analyst in Iztapalapa, Mexico City** ------------------------------------------------------------------------------------------ **About Us** * A solutions integrator specializing in networking and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a Level 1 NOC Network Monitoring and Support Analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and real medium- and long-term development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training * **Working hours**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, Mexico City **What We’re Looking For** * Minimum 1–2 years’ experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst * Availability to serve clients, handle incidents, and maintain a service-oriented focus. First-level support * On-site first-level technical network support, prior NOC experience required * Adherence to service-level agreements (SLAs), critical-to-quality (CTQ) indicators, and service reporting (KPI dashboards) * Familiarity with ticketing systems, incident monitoring tools, and technical support or help desk platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years’ experience monitoring network platforms—LAN, WLAN, WAN—via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years’ experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus * 1 year’s experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, issues), and Wireless (controllers, WPA authentication, autonomous apps, issues) * Basic knowledge of root cause analysis and investigation techniques **Desired Education Level:** Higher education (incomplete) **Desired Experience Level:** Entry level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networking cabling network * Monitoring PRTG SNMP FW WiFi * Access point router switch * LAN WAN WLAN Wireless ticket * Access point network equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696fd1546c00003a00a77b60&source=indeed*