**IT Recruitment is seeking an N1 NOC Technical Support Analyst in Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------ **About Us** * Solutions integrator specializing in networks and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for an N1 NOC Network Monitoring and Support Analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional-personal balance. **About Our Value Proposition** Excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training. * **Work schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, Mexico City. **What Are We Looking For?** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Network & Security Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst. * Availability to support customers and incidents, service-oriented mindset. First-level support. * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI Dashboards). * Familiarity with ticketing systems, incident monitoring, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP, e.g.: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands including: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues). * Basic knowledge of root cause analysis and investigation techniques. **Desired Education Level:** Higher education—unfinished degree **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring prtg snmp fw wifi * Access point router switch * Lan wan wlan Wireless ticket * Access point network equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696c32863a00002b003ebd19&source=indeed*