Job Summary: We are seeking a support technician to provide telephone assistance to users, install software and hardware, and perform maintenance on computer systems. Key Highlights: 1. Telephone technical support for operational continuity 2. Software and hardware installation and maintenance 3. AD administration and email account management We are looking for new talent and would love to learn more about your profile. Please carefully review the guidelines and we look forward to receiving your application. PROFILE AND OFFERING * Statutory benefits * Bachelor’s degree or certified Technical Diploma in Information Technologies, Computer Science/Computing, or related field. * 1 year of end-user support experience in a Service Desk; ITIL V3 or V4 certification is optional. * Technical-level English proficiency. KEY RESPONSIBILITIES * Provide telephone technical support upon user request to ensure company operational continuity and compliance with Service Level Agreements (SLAs). * Install and uninstall software and hardware. * Install and configure computer equipment. * Prevent, detect, and eliminate virus outbreaks. * Perform preventive and corrective maintenance on various IT devices. * Administer Active Directory (AD). * Manage email accounts. * Generate user support tickets. * Liaise with vendors. * Maintain inventory records. * Track warranty periods. * Ensure proper use of IT systems. * Answer incoming calls and guarantee the required service level. * Monitor and manage service tickets: network connections, installations, configurations for high-tech projects. * Review technical specifications for equipment in tenders. Employment Type: Full-time Salary: $10,000.00 – $12,000.00 per month Experience: * REMEDY / IVANTI: 1 year (Desirable) * Similar positions: 1 year (Mandatory) * ITIL: 1 year (Desirable) License/Certification: * TECHNICAL OR PROFESSIONAL DEGREE AND LICENSE (Mandatory) Work Location: On-site employment