Job Summary: This role involves direct user support, incident and service request management, and monitoring of systems and surveillance cameras. Key Highlights: 1. Opportunity for professional growth. 2. Become part of a solid financial institution. 3. Ongoing training for skill development. **Requirements** * High school diploma, incomplete undergraduate degree, or bachelor’s degree in IT or business administration. * Proficiency in Windows and Microsoft Office Suite. * Document management skills. * Customer service orientation. ***We Offer*** * Net monthly salary: $9,450.00 * Statutory benefits from day one. * Savings fund. * Ongoing training. * Growth opportunities. * You will join a solid financial institution regulated by the National Banking and Securities Commission (CNBV). **Key Responsibilities:** * Provide direct support to branch and corporate users. * Manage incidents and service requests, and maintain communication with users. * Escalate incidents to IT Supervision or technical support as needed. * Monitor and report on surveillance cameras to verify proper operation; escalate issues unresolved at your level to the IT Services Coordinator. * Verify system availability at the start of daily operations. **If you are interested and meet the requirements for this position, please send your CV to recruitment@beproductive.com.mx or via WhatsApp at 9515912468.** Employment Type: Full-time Salary: $9,450.00 per month Application Question(s): * What is your field of study? * Do you have experience with SQL databases? Work Location: On-site