Summary: Join as a Help Desk Representative providing L1 support for hardware and software, offering advanced technical assistance for in-house applications, and documenting incidents. Highlights: 1. Opportunity to grow in the company 2. Work in an inclusive, adaptable, and forward-thinking organization 3. Provide advanced technical support for in-house applications **Req ID:** 357357 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico. * Requirements: + Availability to work 22\.5 hours per week + Interest in working morning shift + Advanced English + Looking to work in IT Environment + 6 months of experience in Customer Service * We Offer: + Competitive salary + Grocery Tickets \- 12% of base salary + 30 days of Christmas bonus + 10 days of vacations + 50% Vacation bonus + Savings Funds + 5 personal days per year + Medical insurance + Life insurance + Dental Insurance + Discounts with selected Optics + Opportunity to grow in the company * Activities + General L1 support for hardware and MS Office packages + Advance technical support for in\-house applications and developments + Answer technical support calls providing and escalating to other support groups + Provide support based on email generated requests or reports + Document troubleshooting steps and detailed description of the customer incidents and requests + Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\-status, sexual orientation, gender identity, or any other class protected by law.