Bilingual Level 2 Help Desk – Windows Environment Specialist

Description

Position Summary: We are seeking a Bilingual Level 2 Help Desk professional with experience in Windows environments to provide specialized technical support to corporate users, resolving incidents and managing systems. Key Highlights: 1. Advanced technical support in Windows and Microsoft 365 environments. 2. Active Directory and GPO administration and support. 3. Excellent diagnostic skills and executive user support. Bilingual Level 2 Help Desk – Windows Environment Specialist A technology-sector company is looking for a Bilingual Level 2 Help Desk professional with solid experience in Windows environments and specialized technical support for corporate users. **Responsibilities** * Diagnosis and resolution of escalated Level 2 incidents. * Active Directory administration and support (user provisioning/deprovisioning, GPO policies). * Microsoft 365 management (Exchange Online, Teams, basic SharePoint). * Advanced support for Windows 10/11 and Windows Server. * VPN, LAN/WAN network, and corporate connectivity configuration. * Installation, configuration, and troubleshooting of corporate hardware. * Management and documentation using ITSM tools (ServiceNow, Jira, Freshservice, or similar). **Technical Requirements** * 2–4 years of experience as a Level 2 Technical Support specialist. * Proven experience in corporate Windows environments. **Knowledge in:** * Active Directory and GPO * Microsoft 365 * Network troubleshooting (DNS, DHCP, TCP/IP) * Basic server administration * Endpoint security and corporate antivirus * **Advanced English C1 or C2 (conversational and technical).** **Competencies** * Analytical thinking and structured diagnostics. * Sense of urgency and SLA orientation. * Excellent interaction with executive users. * Ability to document processes and solutions. **We Offer** * Competitive salary * Statutory benefits * Job stability * Professional development in infrastructure * Grocery vouchers Employment type: Full-time Salary: $25,000.00 – $26,000.00 per month Work location: On-site