Bilingual Level 1 Help Desk

Description

Job Summary: We are seeking a Bilingual Level 1 Help Desk professional with experience in Windows environments and technical support for corporate users, resolving incidents and administering systems. Key Highlights: 1. Specialized technical support for corporate users 2. Active Directory and Microsoft 365 administration and support 3. Diagnosis and resolution of escalated incidents Level 1 Help Desk A technology-sector company is looking for a **Bilingual Level 1 Help Desk** professional with solid experience in Windows environments and specialized technical support for corporate users. **Responsibilities** * Diagnosis and resolution of escalated Level 1 incidents * Active Directory administration and support (user provisioning/deprovisioning, GPO policies) * Microsoft 365 management (Exchange Online, Teams, basic SharePoint) * Advanced support for Windows 10/11 and Windows Server * VPN, LAN/WAN network, and corporate connectivity configuration * Installation, configuration, and troubleshooting of corporate hardware * Management and documentation using ITSM tools (ServiceNow, Jira, Freshservice or similar) **Technical Requirements** * 2–4 years of experience as a Level 1 Technical Support specialist\. * Proven experience in corporate Windows environments. **Knowledge of:** * Active Directory and GPO * Microsoft 365 * Network troubleshooting (DNS, DHCP, TCP/IP) * Basic server administration * Endpoint security and corporate antivirus * **Advanced English C1 or C2 (advanced conversational proficiency).** Employment type: Full-time Salary: $22,000\.00 per month Language: * Advanced English C1 or C2 (advanced conversational proficiency) (Mandatory) Work location: On-site