Position Summary: The Customer Solutions Assistant contributes to handling customer requests, coordinating shipments, and enhancing customer satisfaction through the management and tracking of service reports. Key Highlights: 1. Respond to customer requests promptly and appropriately to ensure satisfaction. 2. Coordinate and manage shipments, communicating incidents and processes. 3. Generate administrative records for shipment tracking and notifications. Customer Service City: MORELOS Publication Date: Mar. 5, 2026 Schedule: 9:00 AM to 6:00 PM Description: CUSTOMER SOLUTIONS ASSISTANT Role: CUSTOMER SOLUTIONS ASSISTANT Support timely and appropriate handling of customer requests entering the Shipment Control department by generating administrative records and verifying data to coordinate shipments, thereby consistently meeting performance indicators to improve customer satisfaction. Service Report Compliance % compliance rate Call Closure 100% closure rate Shipment Control Stay Time % compliance rate 1. Handle assigned Service Reports promptly and appropriately by conducting daily reviews of each Service Report to address customer requirements using management tools to provide satisfactory responses to customer requests. 2. Report on services entering Shipment Control by performing daily scans of shipments, supported by visit and control label information, via the CRM-SOLUCIONA shipment management system, to evaluate and manage customer service and support, and to provide operational feedback regarding process deviations. 3. Conduct customer calls for shipments entered into Shipment Control promptly and appropriately by executing the daily shipment coordination and customer call process to evaluate and manage customer service and support, and to provide operational feedback regarding process deviations. 4. Generate records for shipments requiring them by tracking shipment incidents according to operational cycle procedures, to notify and coordinate shipments as soon as possible. 1. Operations: For the monthly shipment report in Shipment Control and Tracking Orders. 2. Commercial: To support customer incident needs, and to assist and coordinate efforts to meet customer requirements via Tracking Orders. 3. Contact Center: To resolve customer shipment incidents. General Purpose Key Results Main Functions Decision Making Internal Relationships 1. Customers: To resolve their requests. Education: High School Diploma or Technical Degree. Administration, completed. Office Software: Basic. Indicator tracking. Customer Service Experience: 6 months. Problem Solving, Personnel Management.