Job Summary: GLOBALPAQ® is seeking a Customer Service Executive to provide technical support, train users, and manage communication with internal and external customers. Key Highlights: 1. Opportunity for technical support and training on the logistics platform. 2. Development of problem-solving and teamwork skills. 3. Key role in customer service and support within a dynamic environment. **Job Description** **GLOBALPAQ®** is a company specialized in providing logistics services to our clients, regardless of their business model or the geographic region in which they operate—or to which they ship. We ensure that your supply chain benefits from special agreements we have established with various courier companies, enabling you to use their services at competitive rates. **JOIN OUR TEAM AS:** **CUSTOMER SERVICE EXECUTIVE** **JOB REQUIREMENTS:** * Minimum verifiable experience of 2 years in a similar position * Education: Bachelor’s degree in Computer Science/Systems, Business Administration, Computer Engineering, or related field * Proficient use of Microsoft Office (Word, Excel, Outlook) **Knowledge in:** * Customer service and support * Computer use and internet navigation on PC and smartphone * Use of technological applications * ERP system management **Responsibilities:** * Provide technical support to users and platforms * Create and update internal manuals * Train internal and external users on platform usage * Respond to calls and emails from internal and external customers * Address inconsistencies arising from platform usage * Provide tracking-related customer service and support for packages **Skills:** * Verbal communication * Problem solving * Teamwork * Customer service * Excellent communication * Frustration tolerance **Skills:** * Analysis and resolution of problems. * Teamwork. * Achievement of set results and objectives. * Planning and organization. * Articulate speaking **WE OFFER:** * Base salary of $9,500.00 * Attendance, punctuality, and productivity bonuses totaling $2,500.00 * Statutory benefits * 20-day year-end bonus (aguinaldo) * Vacation premium at 40%. Employment type: Full-time Salary: $12,000.00 per month Work location: Atizapán de Zaragoza Schedule: Monday to Friday, 9:00 am to 7:00 pm Saturday, 9:00 am to 2:00 pm Employment type: Full-time Salary: $12,000.00 per month Education: * Completed high school diploma (Preferred) Experience: * Customer service: 1 year (Preferred) Workplace: On-site employment