Position Summary: Customer service coordinator for Volkswagen Arcos del Milenio, focused on case tracking, continuous improvement of customer experience, and training coordination. Key Highlights: 1. Key role in improving customer experience. 2. Management of complex cases and escalated complaints. 3. Identification of training needs and coordination of training sessions. **NAOSA Group:** Official distributor of leading automotive brands across western Mexico for over fifty years is seeking: ***Customer Service Coordinator, Volkswagen Arcos del Milenio*** **Responsibilities:** * Handle and follow up on escalated cases or complex complaints. * Prepare management reports and indicator analysis. * Propose continuous improvement actions focused on customer experience. * Identify training needs and coordinate training sessions. * Conduct post-service follow-up to verify proper resolution. **Requirements:** * Minimum 1 year of experience in a similar position. * Proficiency in CRM and ticketing systems. * Customer service channels: telephone, email, chat, social media. * Customer service techniques, complaint handling, and negotiation skills. Weekly salary, savings fund, free medical services, life insurance, low-cost psychological support, brand discounts. Gross monthly salary: 20,000 to 24,000 MXN, depending on experience. Work schedule: Monday to Friday, 9 a.m. to 7 p.m.; Saturday, 9 a.m. to 2 p.m. Fixed day off: Sunday. Work location: Calz. Lázaro Cárdenas 2603-int A (located directly at the Arcos del Milenio roundabout). Position type: Full-time, indefinite term. Salary: $20,000.00 - $25,000.00 per month. Benefits: * Savings fund * Paternity leave exceeding statutory requirements * Employee referral program * Life insurance * Free uniforms Work location: On-site employment