Job Summary: We are seeking enthusiastic Customer Service Agents to join our team in Saltillo, passionate about delivering exceptional attention and service. Key Highlights: 1. Be part of a dynamic and growing team 2. Take center stage in your development within an environment full of opportunities 3. Excellent work climate We are looking for enthusiastic individuals to join our team in Saltillo! Our goal is to build a group of people passionate about customer service and deliver the best possible service through fast, client-focused, and reliable solutions. As a Customer Service Agent, you will be the first point of contact for Localiza&Co and responsible for delivering exceptional service to establish strong relationships, offering customized solutions for each of our customers. We seek someone with strong communication skills who can inspire confidence in our potential customers and maintain long-term relationships. If you have experience in customer service and are interested in joining a dynamic and growing team, we want to hear from you! **Responsibilities:** * Serve customers from various segments at service counters, providing information and presenting contract terms agreed upon during car rental contract openings; * Contribute to achieving high levels of customer satisfaction at the agency by delivering friendly and differentiated service, and informing customers about available communication channels at the conclusion of all rental contracts; * Contribute to the subsidiary’s growth and profitability through rate negotiations at the service desk, as well as offering additional services and collecting reimbursable expenses; * Ensure the subsidiary maintains an appropriate fleet size relative to rental volume by daily monitoring of vehicle reservation and return reports; * Verify that amounts received from car rentals comply with established procedures and system authorizations, via issuance and verification of cash closing reports, payment receipt processing, and cash control; * Contribute to fleet safety and quality by performing daily inspections of available vehicles, registering unproductive kilometers when necessary, and tracking open contracts; * Maintain customer database quality by accurately completing and updating customer records; * Ensure the physical infrastructure, organization, and operation of the subsidiary by continuously complying with and monitoring requirements for maintaining the subsidiary’s overall structure. What do we require? * Minimum one year of experience in a similar position. * Partially completed or completed bachelor’s degree. * Basic-level Microsoft Office proficiency. * Proactivity and communication skills. * Advanced English. * Flexible availability. * On-site work. * Interpersonal skills. * Negotiation techniques. What do we offer? * Major Medical Expense Insurance. * Vacation days exceeding statutory requirements. * Savings Fund. * Grocery vouchers. * Transportation assistance. * Maternity leave exceeding statutory requirements. * Opportunity to take center stage in your development within an environment full of opportunities, learning, and growth. * An excellent work climate, with everything needed for you to enjoy a great experience. Join us and shape the future of mobility! We are one of Latin America’s largest and most comprehensive mobility platforms. Employment Type: Full-time, Indefinite-term Salary: $18,000.00 – $20,724.00 per month Benefits: * Transportation assistance or service * Savings fund * Employee referral program * Major medical expense insurance * Additional vacation days or paid leave * Grocery vouchers Application Question(s): * What is your salary expectation? * What is your level of English proficiency? (spoken and written) * Do you hold a valid driver’s license? Education: * Completed high school diploma (preferred) Work Location: On-site employment