Job Summary: We are seeking an Administrative Assistant | Help Desk with a service-oriented mindset and attention to detail to support the management of reports, service coordination, and administrative processes. Key Highlights: 1. Join a global, innovative company in the real estate industry. 2. Professional development opportunities within a collaborative environment. 3. Service orientation and attention to detail in support functions. By joining Hines, you will become part of a global firm with over 65 years of experience, recognized for its innovation and excellence in the real estate industry. In 2024, Hines was named to Fast Company’s annual list of the World’s Most Innovative Companies. We seek talent with a service orientation and attention to detail to join our team as an **Administrative Assistant | Help Desk**. **Key Responsibilities:** * Receive, log, and route tenant and client reports via Help Desk, email, or phone, ensuring follow-up and resolution. * Coordinate general services such as cleaning, parking, and supplies. * Conduct facility inspection rounds. * Support front desk staff on matters related to lobby operations, visitor management, security, and cleaning. * Draft and distribute communications to tenants and users. * Assist in managing purchase orders, contracts, insurance policies, campaigns, and other administrative processes. * Cover duties during the absence of the Financial Administrative Assistant or front desk staff. * Capture, track, and monitor requested records and reports. * Manage internal and external correspondence. * Administer access cards and office supply requests. * Monitor and report incidents involving cleaning, security, and technical staff. * Support logistics for internal events, training courses, and general administrative activities. **Requirements:** * Incomplete or completed degree in administrative or related fields. * Customer service focus and teamwork orientation. * Intermediate English proficiency preferred. * Availability to work in **Reforma Centro, at the level of the Angel of Independence.** **We Offer:** * Benefits exceeding statutory requirements: * Grocery vouchers * Major medical expense insurance * Life insurance * Job stability and professional development opportunities. * Collaborative and professional work environment. At Hines, we pursue excellence as global leaders in real estate investment management, firmly believing that the real estate sector is, above all, about people. Our global portfolio includes $93.2 billion in assets, spanning residential, office, retail, mixed-use, logistics, and life sciences projects. Our approach combines local expertise with global knowledge to deliver solutions that exceed our clients’ expectations. Position Type: Full-time Benefits: * Option for indefinite-term contract * Major medical expense insurance * Dental insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers Education: * Incomplete or ongoing bachelor’s degree (Preferred) Language: * English (Preferred) Work Location: On-site