Job Description and Responsibilities * Respond to emails. * Provide clear and accurate information regarding products, services, pricing, and company policies. * Record and track requests, complaints, and claims in the relevant system. * Resolve issues effectively, adhering to established timeframes and standards. * Escalate special cases to the appropriate departments and follow up until resolution. * Maintain updated customer databases and interaction histories. * Verify orders, delivery statuses, invoicing, and returns. * Apply customer service and quality assurance protocols. Experience and Requirements * Bachelor’s degree in Business Administration. * Six months of customer service experience. * 90% English language proficiency. * Proficiency in Microsoft Office Suite. * Experience with ERP/MRP systems. * Customer service experience. * Strong verbal and written communication skills. Benefits * Benefits as stipulated by the Federal Labor Law (LFT). * Savings fund. **Number of vacancies** 1 **Department** Administration **Employment type** Permanent **Work modality** In-person **Shift** Day shift **Work schedule** Full-time **Working hours** Full-time **Education** Professional degree **English proficiency** Spoken: Advanced, Written: Advanced **Willingness to travel** No