· Process customer orders in the system promptly and accurately. · Provide customers with information regarding delivery timelines, overall production status, shipments, and order confirmations. · Track open orders and delivery-related requests. · Prepare and update Backorder reports. · Basic coordination with Production, Warehouse, and Logistics departments to ensure order fulfillment. · In case of operational overflow, support warehouse activities, including: · Receiving goods. · Unpacking and storing materials in respective warehouses. · Picking and collecting materials for shipment preparation. · Packing materials for courier shipments. **Profile Specifics** * Strong customer service orientation and clear, courteous, and professional communication. * Organizational skills and attention to detail for handling orders and reports. * Ability to follow up promptly on requests and commitments. * Problem-solving focus. * Ability to work under pressure and handle multiple tasks simultaneously. * Willingness to support operational and warehouse activities when required by operations. * Proactive, responsible, and team-oriented attitude. * Basic proficiency in administrative systems and Microsoft Office. * Intermediate-to-advanced English. Position Type: Full-time Salary: $18,000.00 per month Benefits: * Company parking * Major medical expense insurance * Dental insurance * Life insurance * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment