**Key Responsibilities** * Communicate effectively with customers via phone, email (secure/unsecure), and live chat. * Provide accurate information about products and services to address customer questions and concerns. * Troubleshoot and resolve customer issues by clarifying problems, researching solutions, and implementing appropriate actions. * Escalate unresolved issues as needed while ensuring a smooth customer experience. * Learn and apply procedures and job-related knowledge quickly and correctly. * Retain and recall product and process information to resolve customer interactions accurately and efficiently. **Qualifications** * High school diploma or equivalent; additional education is a plus. * 1+ year of experience in customer service or related field preferred. * Excellent verbal and written communication skills in English. * Strong problem-solving and critical-thinking abilities. * Ability to work independently and as part of a team. * Familiarity with customer support tools (CRM systems, live chat platforms, email handling tools) is an advantage. **What We Offer** * Competitive salary * Ongoing training and development * Supportive and collaborative work environment * Growth opportunities within the company Employment type: Full-time Salary: $1.00 - $2.00 per month Education: * Incomplete or ongoing bachelor's degree (Preferred) Experience: * Customer service: 1 year (Preferred) Language: * English at 100% proficiency (Preferred) Work location: On-site