Position Summary: The One Cancún is seeking a Reservation Assistant to provide customer service, manage transportation arrangements, and offer administrative support, working collaboratively with the concierge. Key Highlights: 1. Customer service and reservation management 2. Administrative support and collaboration with concierge 3. Conflict resolution skills and use of ICTs The One Cancún is seeking a Reservation Assistant. Main Responsibilities: * Customer attention and follow-up (phone calls, emails) * Close coordination with concierge * Management and verification of transportation reservations * Administrative support for the department * Filling out and preparing reports Essential Requirements: * Service-oriented attitude * Ability to resolve conflicts and complaints * Proficiency in ICTs * Conversational English * Desired knowledge of airlines and flight schedules * Desired knowledge of travel times between the ZH and the airport * Customer service knowledge We Offer: * Starting salary of $13,000 net * Food vouchers * Statutory benefits * 8-hour workday * Birthday day off * Cafeteria service three days per week * Free uniforms Employment Type: Full-time Salary: Starting at $13,000.00 per month Benefits: * Option for an indefinite-term contract * Cafeteria service * Free uniforms * Food vouchers Work Location: On-site employment