Job Summary: We are seeking a Remote Support Manager to lead and ensure an exceptional customer service experience aligned with Apple standards. Key Highlights: 1. Coordinate and supervise the remote support team. 2. Provide remote technical support for computing devices and mobile phones. 3. Ongoing training and certifications. At TechPeople, our commitment is to attract, develop, and retain top-tier technology talent by creating an environment where empathy, excellence, and teamwork form the foundation for building lasting, trustworthy relationships. We are seeking a Remote Support Manager to lead and ensure an exceptional customer service experience aligned with Apple standards. **** Main Responsibilities * Coordinate and supervise the remote support team. (Call Center) * Provide remote technical support for computing devices and mobile phones (software, configuration, initial diagnostics). * Track support tickets. * Ensure quality of service and customer satisfaction. * Train and provide feedback to the support team. * Coordinate with technical departments and service centers to ensure proper case resolution. * Generate operational and performance reports for the department. *** Requirements * Bachelor’s degree or technical diploma in Systems, Computer Science, Engineering, or related field. * Minimum 2 years of experience in remote technical support or help desk roles. * Prior experience coordinating or leading teams. * Proficiency with ticketing and remote support tools (e.g., Zendesk, CRMs, LogMin, CallPicker, AnyDesk). * Excellent communication skills, service orientation, and problem-solving ability. !!! Key Competencies !!! * Leadership and organization * Customer orientation * Analytical thinking * Working under pressure * Process monitoring and control **** We Offer * Fixed monthly salary + BONUSES * Statutory benefits * Enhanced benefits: Grocery vouchers (10%), Savings Fund, Life Insurance, Discounts at CARSO Group stores * Ongoing training and certifications * Job stability * Growth opportunities within a leading technology company. If you are passionate about technology, customer service, and leadership, we want to meet you! Apply now and join TechPeople. Employment Type: Full-time, Indefinite-term Salary: $13,500.00 – $17,000.00 per month Benefits: * Savings Fund * Discounts and preferential pricing * Life Insurance * Discounted cafeteria service * Free uniforms * Grocery vouchers Work Location: On-site