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Community Manager
$MXN 15,000-28,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
C. 50 4050, 77516 Cancún, Q.R., Mexico
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Description

Job Summary: Hybrid professional responsible for brand presence and community management across digital ecosystems, creating agile content while ensuring consistency and direct conversion. Key Highlights: 1. Hybrid role: agile content creation and community management. 2. Ensures brand consistency, engagement, and direct conversion. 3. Collaborates on editorial planning and trend monitoring. Responsible for the daily presence and interaction of brands within digital ecosystems. This is a hybrid role: must produce on-site agile content (mobile format) and manage community engagement, ensuring the brand voice remains consistent, active, and drives direct conversion. On-Site Content Production: Capture photos and vertical-format videos (social media storytelling style) using mobile devices to maintain a steady flow of fresh, authentic content. Community Management: Moderate and respond to comments, direct messages, and mentions across all platforms, ensuring rapid response times and excellent customer service. Editorial Planning: Collaborate on developing the content calendar, contributing ideas based on daily observations and current platform trends. Operational Copywriting: Write captions, story texts, and quick responses that resonate with the audience and foster engagement. Trend Monitoring. Content Distribution: Upload and schedule posts across various social media platforms, adhering to technical formats and peak traffic hours. Insight Detection: Report recurring user complaints, questions, or feedback to the strategic team to adjust communication or product offerings. Bachelor’s degree in Communications, Marketing, Advertising, or a related technical field. Minimum 2–3 years managing social media accounts for commercial brands and creating content using mobile devices (TikTok/Reels). Mobile Editing: Expert proficiency in fast-editing apps (CapCut, InShot, Canva). Social Narrative: Deep understanding of TikTok, Instagram, and Facebook algorithms and formats. Platform Management: Proficiency in Meta Business Suite and content scheduling tools. Writing and Grammar: Impeccable writing skills adaptable to various brand voices. Intermediate English language proficiency. Teamwork: Constant coordination with the Multimedia Producer to complement high-end content with organic/agile content. Proactivity: Initiative to identify compelling angles and record content without constant direction. Emotional Intelligence: Ability to calmly and professionally manage comment-related crises or dissatisfied customers. Multitasking: Capacity to seamlessly switch between content production and message management across multiple accounts without losing focus. Employment Type: Full-time, probationary period Contract Duration: 3 months Salary: $15,000.00 – $28,000.00 per month Work Location: On-site employment

Source:  indeed View original post
Juan García
Indeed · HR

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