Job Summary: We are seeking a Web Application Support Engineer to provide technical support, maintenance, and operational monitoring, ensuring availability and proper functionality. Key Highlights: 1. Technical support, maintenance, and operational monitoring of web applications. 2. Proactive incident resolution and direct user support. 3. Professional development within a committed and innovative team. At Digital Data, we specialize in digitalization and data capture services, focusing on delivering high-quality solutions and generating positive impact for our clients. Our team operates with commitment, innovation, and collaboration. We are currently seeking talented individuals who wish to grow and add value. The purpose of this position is to provide technical support, maintenance, and operational monitoring for web applications across various environments, ensuring their availability, timely updates, and correct functionality through direct user support and proactive incident resolution. Responsibilities: * Install and configure the technology to be used within the company. * Perform periodic system maintenance. * Provide assistance to employees or internal customers. * Identify system and application failures. * Diagnose hardware and software malfunctions. * Identify solutions for any failures and implement them. * Implement and guide various teams in executing new applications or operating systems. Requirements: Education – Bachelor’s degree or Engineering in Computer Systems, Information Technologies, Computer Science, or related fields. Knowledge: * Operating Systems – Windows Server. * Web Servers – Advanced IIS (Internet Information Services). * Databases – SQL Server (complex queries, joins, triggers, and basic optimization). * Development – Basic knowledge of .NET and JavaScript (for code reading and debugging). * Others – REST API consumption and networking fundamentals (NFS, connectivity). Experience: * 2–3 years of experience in technical support for web applications or enterprise systems. * Administration and configuration of IIS (Internet Information Services) and Windows Server environments. * Creation/modification of stored procedures, functions, views, and scripting for problem resolution and data maintenance. * Script execution, backup/restoration management, and deployment of controlled updates. * End-user or internal customer support under service-level agreement (SLA) frameworks. Skills and Competencies: * Resolution of complex technical problems. * Organizational ability and capacity to produce detailed technical documentation. * Teamwork. * Assertive communication. * Proactiveness. * Organization / Punctuality. Employment Type: Full-time, Indefinite-term contract Salary: $18,000.00 – $20,000.00 per month Work Location: On-site employment