Job Summary: We are seeking a professional for technical support and after-sales services to ensure an exceptional customer experience with GRAVIT Fiber Laser Engraving equipment. Key Highlights: 1. Provides hybrid technical support and customer training 2. Manages warranties and continuous service improvement 3. Requires experience in technical support and laser technology **Technical Support and After-sales – GRAVIT Fiber Laser Engraving** **Location:** (Av. Francisco Javier Mina #919, col. Oblatos, Gdl, Jal. 44380) At **Stanser**, we seek a dynamic, service-oriented professional to join our team and ensure an exceptional customer experience with our GRAVIT Fiber Laser Engraving equipment line. If you have technical support experience and are passionate about laser technology, this is your opportunity! **Key Responsibilities** * **Technical Training:** Deliver clear, structured technical training to customers (in-person and remote) on system operation and GRAVIT Fiber Laser Engraving equipment functions * **Hybrid Support:** Timely respond to, diagnose, and resolve technical inquiries and incidents both remotely and on-site * **Warranty Management:** Track warranty processes per established policies, documenting and routing requests * **Documentation and Continuous Improvement:** Record all interactions, recurring issues, and solutions in Zoho Desk to support service standardization and improvement * **Communication:** Maintain professional and timely communication with customers, updating them on case status **Knowledge and Requirements** * **Education:** Technical diploma or bachelor’s degree (in progress/completed) in Electronics, Mechatronics, Systems, Automation, Industrial Engineering, or related fields * **Experience:** 1–3 years in technical support or technical customer service; experience with laser equipment, CNC machinery, or technical software (EZCAD, LightBurn or similar) is desirable * **Technical Skills:** Proficiency with Windows, driver installation, basic equipment diagnostics, and laser engraving software configuration * **Competencies:** Service orientation, analytical and operational diagnostic ability, effective communication, and adherence to processes **Benefits** * Base salary and weekly payroll schedule * **Statutory benefits** and monthly performance-based incentives * Punctuality bonus and uniforms * Ongoing training and professional development ***You may apply through this channel or directly send your CV to WhatsApp 8124277570, HR Department*** Employment Type: Full-time Salary: $13,999.00 – $14,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment