**Talento Hábil is seeking a Technical Services Operations Coordinator in Chapalita - Zapopan, Jalisco** ---------------------------------------------------------------------------------------------------------- We are looking for a **Technical Services Operations Coordinator** to comprehensively lead the department’s operations, ensuring the proper functioning of technical, administrative, and customer service processes. This role has a **managerial and strategic focus**, acting as the liaison between the operational team and corporate clients, guaranteeing high service levels and continuous improvement. ### **Key Responsibilities** **Operational Management** * Coordinate and lead the department’s technical and operational team. * Plan workloads and ensure compliance with service indicators (KPIs and SLAs). * Supervise the correct execution of processes, policies, and internal standards. **Customer Relations** * Manage service contracts and track operational commitments. * Participate in client meetings, present results, and propose improvement actions. * Serve as the primary point of contact for the Technical Services department. **Processes and New Products** * Coordinate the integration of new products or services into operations. * Ensure technical and operational training for the team ahead of changes or launches. * Assess operational capacity and conduct process simulations. **Administration and Control** * Prepare operational reports and executive presentations. * Control spare parts and materials inventory via ERP. * Manage resources and ensure departmental operational continuity. **Continuous Improvement** * Propose and implement process optimization initiatives. * Analyze operational data to support decision-making. * Focus on efficiency, cost reduction, and service quality. ### **Required Profile** **Education** * Industrial Engineering, Process Engineering, Electronics Engineering, or related field. **Experience** * Prior experience coordinating or supervising technical service or electronic equipment repair departments. * Experience managing logistics, warehouse, and inventory processes. * Experience leading teams. * Participation in process improvement projects. **Knowledge** * Advanced Excel. * ERP systems for logistics and warehouse management. * Analysis of operational indicators. **Key Skills** * Managerial leadership (not merely operational). * Effective communication and client interaction skills. * Analytical thinking and results-oriented mindset. ### **We Offer** * Competitive salary. * Statutory benefits. * Enhanced benefits: + Major Medical Expenses Insurance. + Food allowance. + Psychological support and organizational coaching. **Desired Education Level:** Bachelor’s degree – completed **Desired Experience Level:** Expert Level **Departmental Function:** Manufacturing / Operations **Industry:** Software Development / Programming **Skills:** * Operational leadership * Process management * Customer service *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696533bf3c00002f00a303af&source=indeed*