Job Summary: Customer Service Coordinator with automotive industry experience to manage complaints, ensure continuous process improvement, and maintain brand standards. Key Responsibilities: 1. Customer complaint handling and resolution 2. Coordination with internal departments and support in training 3. Ability to manage conflicts under pressure **Customer Service Coordinator – Ford Cuernavaca** Join our team at a nationally leading automotive company! **What will you do?** * Handle and resolve customer complaints. * Track and close complaints. * Ensure compliance with brand standards. * Drive continuous process improvement. * Coordinate with internal departments. * Support the training department in courses and certifications. **Requirements:** * Bachelor’s degree in Business Administration or related field. * Minimum two years of experience in similar roles. * Solid knowledge of customer service principles. * Exceptional interpersonal and customer interaction skills. * Ability to effectively manage conflicts. * Aptitude for working under pressure. **Location:** Ford Cuernavaca – Cuernavaca, Morelos. **Apply by sending your CV to:**– auxiliarrh@motoresdemorelos.mx Salary: Starting from $9,585\.00 per month Benefits: * Employee discount * Free parking * Option for an indefinite-term contract * Additional vacation days or paid leave Workplace: On-site employment