**Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- The Customer Service Representative 5 is an entry-level position responsible for assisting in customer-related activities and delivering solutions through coordination with the Customer Service team. The overall objective of this role is to resolve external customer issues and provide consistent customer support. **Responsibilities:** * Handle customer inquiries, ensuring thorough investigation and timely resolution in compliance with departmental standards. * Develop and maintain a customer portfolio through periodic calls and personal interaction, as required. * Provide customers with activity scorecards covering inquiries and transactions, and schedule review calls with customers regarding productivity and use of self-service tools. * Inform customers of issues (e.g., system failures, market-related problems) and provide periodic updates on resolutions. * Route customer feedback appropriately and accurately process delays and errors. * Stay informed of new regulatory and market requirements affecting the customer base/portfolio. * Ensure compliance with all departmental standards and maintain a robust control environment. * Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its customers, and assets by promoting adherence to applicable laws, rules, and regulations; adhering to policy; applying sound ethical judgment regarding personal behavior, conduct, and business practices; and escalating, managing, and reporting control issues with transparency. **Qualifications:** * 2–4 years of relevant experience. * Experience in customer service or finance. * Proficiency in Microsoft Office. * Proven crisis management and critical thinking skills to solve problems and make decisions. * Consistent attention to detail to ensure accuracy. * Consistently demonstrate clear and concise written and verbal communication. * Consistently deliver high-quality customer service with a focus on building customer relationships and achieving results. **Education:** * High school diploma or equivalent. \- **Job Family Group:** Customer Service \- **Job Family:** Institutional Customer Service \- **Time Type:** \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review* *Accessibility at Citi*. *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*