Summary: Join Cisco's Global Technical Assistance Center as a senior technical authority supporting critical customers within the SD-WAN domain, driving product quality, and mentoring junior engineers. Highlights: 1. Lead resolution of high-complexity technical cases for Cisco SD-WAN fabrics. 2. Partner with Engineering to influence future product enhancements. 3. Provide technical mentorship and produce high-quality intellectual capital. Meet the Team You will join the Global Technical Assistance Center (TAC), a team of elite technical authorities dedicated to supporting Cisco’s most critical customers. We are a collaborative group of software\-knowledgeable innovators who bridge the gap between complex network challenges and real\-world business outcomes. Our team culture thrives on technical excellence, mutual respect, and a shared passion for powering an inclusive future through reliable connectivity. Your Impact As a senior\-level technical authority, you will be a cornerstone of customer success within the SD\-WAN domain. Your role extends beyond troubleshooting; you will own the technical relationship during critical incidents, drive product quality by partnering with Engineering, and elevate the entire organization through mentorship and knowledge sharing. * Lead the resolution of high\-complexity technical cases for Cisco SD\-WAN fabrics, acting as a final point of escalation. * Own and drive critical, business\-impacting incidents from initial identification through to root cause resolution. * Partner directly with Engineering and Product Business Units to identify software defects and influence future product enhancements. * Design and utilize sophisticated lab environments to recreate complex customer topologies and validate technical solutions. * Provide technical mentorship to junior engineers and produce high\-quality intellectual capital, such as white papers and technical training. **Minimum Qualifications:** Posses 5\+ years of experience in any of the following areas * Experience in a senior customer\-facing technical support or professional services role. * Expertise in routing protocols and their operation across complex enterprise architectures. * Hands\-on experience troubleshooting Cisco components * Linux fundamentals, including log analysis, process inspection, and networking tools. * Exceptional communication skills with the ability to translate technical complexity into clear insights during high\-pressure situations. **Preferred Qualifications:** * Exposure to Cisco SD\-WAN environments * CCNP or equivalent demonstrated networking knowledge * Experience working in global support or follow\-the\-sun models * Familiarity with network monitoring or management tools * Experience with packet analysis tools, scripting, or enterprise switching fundamentals. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.