Digital Customer Service Representative

Description

Job Summary: Talentos y Formación is seeking a Digital Customer Service Representative to respond to messages, provide information, and follow up on customer requests while maintaining courteous and professional communication. Key Highlights: 1. Customer service experience via WhatsApp or digital channels 2. Excellent spelling and writing skills, multitasking ability 3. Opportunities for professional growth and development **Talentos y Formación is seeking a Digital Customer Service Representative located within 10 minutes of Six Flags \- Tlalpan, Mexico City** ------------------------------------------------------------------------------------------------------------------------------------- ### **Main Responsibilities:** * Respond to customer messages via WhatsApp and, when necessary, by phone. * Provide information regarding products, services, or the status of requests. * Follow up on each conversation until the request is fully resolved. * Record and keep information updated in the system. * Maintain courteous, clear, and professional communication at all times. * Meet response time requirements and established quality standards. ### **Ideal Profile:** * Minimum 1 year of verifiable customer service experience via WhatsApp, chat, or other digital channels. * Excellent spelling and writing skills. * Ability to manage multiple conversations simultaneously. * Proactive attitude with a focus on customer satisfaction. * Organizational skills and ability to efficiently track requests. * Basic computer and digital tool proficiency. ### **We Offer:** * Base salary \+ performance-based incentives. * Timely payment. * Schedule from Monday to Saturday. * On-site work modality. * Opportunities for professional growth and development. **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Insurance / Insurance Company **Skills:** * Proactivity * Attention to detail * Excellent spelling * Strong writing skills. *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69bc3f4d36000037005c7689\&source\=indeed*