Call Center Agent

Description

Beneficios Obtenidos de la descripción completa del empleo Aumentos salariales Seguro de gastos médicos Descripción completa del empleo We are a Leading company with an international presence. Our focus on innovation and excellence has positioned us as one of the main companies in the sector. We offer a dynamic and collaborative work environment that promotes both personal and professional growth for our employees Join to our team as CSR Banking Call Center Role : CSR For Banking Call Center Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX Job Type: Full-time Work Location: In person Key Responsibilities: Handle inbound voice calls with professionalism and empathy Support customers with: Credit Cards (including lost/stolen reports) Checking & Savings Accounts Debit Cards Online & Mobile Banking Bill Pay & Mobile Deposits Loans & Mortgages Other voice-related tasks as assigned Inform customers of account status and process maintenance requests (e.g., payments, balance transfers) Assist with escalations and ensure timely resolution Accurately document all interactions in client systems Requirements: 6–9 months of call center experience Fluent in English (B2+ to C1 level) Strong customer service, communication, and problem-solving skills Ability to follow client systems, policies, and compliance standard Tipo de puesto: Tiempo completo, Por tiempo indeterminado Sueldo: $12,500.00 al mes Beneficios: Aumentos salariales Seguro de gastos médicos Experiencia: Call center bancario: 1 año (Deseable) Call center seguros: 1 año (Deseable) Idioma: Inglés Avanzado (Obligatorio) Lugar de trabajo: Empleo presencial