Job description: **Position objective:** Ensure our products and services are effectively sold by establishing strong customer relationships and seeking their satisfaction and commitment. **\- Active customer maintenance:** Ensure timely and efficient customer service to keep them active, foster loyalty, and encourage continued use of our platform. Train on the various products and services offered by Dalefon. **\- Apply Dalefon values:** Such as willingness to serve, willingness to learn, and being innovative. Serve all customers with a service-oriented attitude and good manners. **\- Verification of work tools:** Verify that all services such as phone, email, and platforms are functioning properly at the start of the day. **\- Customer service:** Record all customer requests using the various work tools. Efficiently handle all customer complaints, claims, and suggestions. Provide information about the products and services offered by Dalefon. Follow up promptly on all customer requests. Interact with customers using positive language and avoid complex or technical terms. Respond to messages without spelling errors and using standard wording. Job type: Full time, Indefinite duration Benefits: * Sick days * Company parking * Free parking * Additional vacation days or paid leave Supplementary pay: * Attendance bonus * Punctuality bonus Shift type: * Rotating * 8-hour shift Work location: On-site Job type: Full time, Indefinite duration Salary: $8,000.00 \- $8,219.38 per month Work location: On-site