Job Summary: We are seeking a Quality and Messaging Service Supervisor to ensure compliance with delivery timelines and service quality, monitor key performance indicators (KPIs), and resolve incidents. Key Responsibilities: 1. Supervision of messaging and parcel delivery operations. 2. Monitoring of service indicators and incident resolution. 3. Coordination for continuous service improvement. ### **IMPORTANT PACKAGE DELIVERY INDUSTRY COMPANY** **is currently seeking:** **QUALITY AND MESSAGING SERVICE SUPERVISOR** -------------------------------------------------- ### **Main Responsibilities:** * Supervise messaging and parcel delivery operations, ensuring adherence to delivery timelines and service quality. * Monitor service indicators (deliveries, incidents, returns, and response times). * Track customer satisfaction as a provider of messaging services. * Address and resolve incidents related to operations and service. * Coordinate with operational departments to drive continuous service improvement. * Prepare performance and service quality reports. ### **Requirements:** * Experience in the messaging or package delivery industry, preferably in supervision, operations, or quality roles. * Experience in quality control, delivery tracking, and incident management. * Own transportation means. * Analytical skills, ability to track issues, and problem-solving capabilities. * Strong communication skills and ability to interact effectively with customers and operational teams. * Basic proficiency in digital tools and reporting (Excel, email, WhatsApp, or messaging systems).