Operations and Visitor Services Leader

Description

Job Summary: We are seeking a high-energy leader with a passion for service to guide the frontline team at Papalote Museo del Niño, ensuring a memorable experience. Key Highlights: 1. Leadership on the floor and management of visitor flows in an interactive museum. 2. Immediate resolution of incidents and active communication during operations. 3. A unique, creative, and learning-rich work environment. **Are you passionate about creating memorable experiences and being at the heart of the action?** At **Papalote Museo del Niño**, we are looking for a high-energy individual with strong problem-solving skills and a genuine love for service to lead our frontline team. If you thrive in dynamic operations, excel at managing people flows, and are committed to ensuring every visitor leaves with a smile—we want to meet you! **Your Mission at the Museum:** You will be the driving force ensuring flawless daily operations across exhibition floors and service areas. Your office won’t be a desk—it will be every corner where our visitors interact, play, and learn. **Your Key Responsibilities (100% operational):** * **Floor Leadership:** Supervise and motivate the team of Educational Guides to ensure warm and efficient service. * **Flow Management:** Coordinate access and movement of groups and families, preventing bottlenecks and ensuring a seamless experience. * **Incident Resolution:** Address and resolve any visitor inquiries, complaints, or special situations immediately and in real time. * **Operational Checklists:** Ensure all service areas are fully prepared, clean, and equipped with necessary materials before opening. * **Active Communication:** Maintain order and safety on the floor using radios and coordinating with other departments (Security, Cleaning, Maintenance). **Who Are We Looking For?** * **Experience:** Minimum 2 years supervising teams in service-oriented environments (cinemas, amusement parks, entertainment centers, retail, or hospitality). * **Education:** Incomplete or completed bachelor’s degree in Business Administration, Tourism, Communications, or related fields. * **Skills:** Assertive communication, conflict resolution, service-oriented attitude, and high tolerance for frustration. * **Availability:** Full availability to work **weekends and holidays** (when the museum’s magic happens most). Rotating weekday days off. **What We Offer:** * Formal employment contract and competitive salary. * Statutory and above-statutory benefits. * A unique, creative, and learning-rich work environment. * Growth opportunities within one of Mexico’s most beloved cultural institutions. **Are You Up for the Challenge?** If you have the energy to lead on the exhibition floor and are excited to be part of the experience for thousands of families—we want to meet you! **Apply through this channel.** At Papalote Museo del Niño, we value diversity and inclusion. All our selection processes are based solely on candidate talent and competencies. Employment Type: Full-time Salary: $14,000.00 per month Benefits: * Employee discount * Option for indefinite-term contract * Major medical expense insurance * Grocery vouchers Work Location: On-site