Job Summary: Grupo Gou is seeking a Systems Analyst to optimize and support computer systems, ensuring their performance, security, and operation. Key Highlights: 1. Opportunity for development and optimization of computer systems. 2. Key role in supporting and securing technological infrastructure. 3. Interdepartmental collaboration for technological solutions. **Join Grupo Gou as:** Systems Analyst **Are you looking for job stability, a competitive income, and the opportunity to travel? This is your chance!** **Available shifts:** * 8:00 AM – 5:30 PM * 8:30 AM – 6:00 PM * 9:00 AM – 6:30 PM **Work location:** Azcapotzalco (10-minute metro ride from Camarones) **We offer** * **$19,512.62 net monthly salary** * Punctuality bonus * Statutory benefits + enhanced benefits * Christmas bonus of **30 days** * Life insurance * Minor medical expense insurance * Benefits card * Real growth opportunities **Job Objective** Analyze, optimize, and provide support for the company’s computer systems, ensuring their performance, security, and proper operation aligned with business needs. **Requirements:** · Education: Bachelor’s degree in Systems Engineering, Computer Science, or related field · Minimum **3 years** of experience in a similar position · Solid knowledge of: o Technical support (hardware and software) o Networks oo Databases oo Computer systems · Proficiency in Microsoft Office suite · Intermediate English (Desirable) · Flexible availability for working hours · Analytical, solution-oriented, and service-focused profile **Responsibilities** · Diagnose and resolve technical incidents (software, hardware, and network) · Provide technical support to internal users (help desk) · Develop, implement, and maintain systems · Propose technological improvements and process optimizations · Monitor external vendors in response to technical failures · Implement cybersecurity measures · Collaborate across departments to integrate technological solutions · Comply with quality regulations and standards Employment type: Full-time Salary: Starting at $20,000.00 per month Benefits: * Savings fund * Discounts and preferential pricing * Flexible working hours * Major medical expense insurance * Life insurance * Additional vacation days or paid leave Application questions: * Do you have experience in technical support (hardware and software, networks, databases, computer systems)? * What was your most recent gross monthly salary? * Where do you currently live? * What is your level of English proficiency? Work location: On-site employment