Customer Service and Logistics Executive (billing, procurement)

Description

Position Summary: Provide timely customer service and maintain ongoing commercial relationships with clients, ensuring their complete satisfaction with the company's products and services. Key Responsibilities: 1. Purchase order management and logistics coordination for deliveries 2. Comprehensive customer service and follow-up via various channels 3. Billing preparation and generation of departmental reports **Position Objective:** Provide timely customer service and maintain ongoing commercial relationships with clients, ensuring their complete satisfaction with the company's products and services. **Salary:** $10,000 MXN gross **Main Responsibilities:** * Management and follow-up of customer purchase orders * Coordination of sample shipments (courier or parcel service) * Requesting and tracking product fractioning * Customer onboarding into the system (ERP) * Logistics coordination for deliveries (local and domestic) * Customer service and follow-up via telephone, email, and messaging platforms * Billing preparation in accordance with internal processes * Generation of reports and analysis of departmental results * Compliance with quality management system standards **Requirements:** * Technical degree, completed high school, or incomplete bachelor's degree * Minimum 1 year of experience in a similar position * ERP system proficiency (mandatory) * Excellent customer service skills and communication abilities * Teamwork orientation and results-driven mindset * Adaptability to change and proactive attitude **Work Schedule**: Monday to Friday Employment Type: Full-time, indefinite-term contract Salary: $10,000.00 MXN per month Work Location: On-site employment