**Functions and responsibilities:** * Attend to and resolve requests and incidents related to hardware, software, and networks. * Provide remote and on-site support to users. * Install, configure, and update equipment and applications. * Document cases and solutions in the ticketing system. * Escalate complex issues to the corresponding department. * Monitor system status and perform preventive maintenance. * Comply with response times established in SLAs. **Technical knowledge:** Aspel System (COI, NOI, SAE) **Mandatory**, Windows operating systems, basic networking (TCP/IP, VPN), diagnostic and troubleshooting tools, Office 365 suite (Excel, Word, PowerPoint, TEAMS, OneDrive). **Work location:** **We offer:** Statutory benefits (salary 100% integrated into IMSS) Grocery vouchers 5% \- granted once one year of seniority is completed. Position type: Full-time Salary: $12,250.00 per month Work location: On-site employment