Job Summary: Senior BPM Process Analyst focused on designing, documenting, and optimizing Customer Journeys and end-to-end system processes for digital efficiency. Key Highlights: 1. Design and optimize end-to-end processes for digital efficiency. 2. Align processes with customer experience and business objectives. 3. Reduce operational friction and enable digital efficiency. **SATORITECH is seeking a Senior BPM Process Analyst in Tizapan San Angel – Coyoacán, Mexico City** ------------------------------------------------------------------------------------------------------- A telecommunications company is looking for a **"Senior Process Analyst / BPM Lead"** ***Job Objective:*** Design, document, and optimize Customer Journeys and end-to-end system processes, ensuring alignment with customer experience, business objectives, and regulatory guidelines to reduce operational friction and enable digital efficiency. **What do you need?** * Degree in Business Administration or related field * Minimum 3–6 years of experience as a Senior Process Analyst * Knowledge of: Scrum methodology, Design Thinking, ISO standards, ISO standards * Software: Visio, Miro, Jira, Office 365 **Benefits:** * Base salary * Statutory benefits * Monday–Friday work schedule * Job stability and professional development **Apply now through this channel with your updated CV!** **Desired Education Level:** Bachelor’s degree – certified **Desired Experience Level:** Expert level **Departmental Function:** Marketing / PR / Communications **Industry:** Telecommunications **Skills:** * Leadership * Conflict resolution * Teamwork *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699669333400003300203bf7&source=indeed