Job Summary: This role involves supporting users with IT issues, managing incidents, and maintaining quality service in a medical environment. Key Responsibilities: 1. Customer service and management of technological incidents 2. Hardware repair and equipment configuration 3. Support for institutional applications and use of help desk software HOSPITAL MÉDICA SUR Medical Excellence, Human Warmth We are seeking talent to join us as a HELP DESK ANALYST REQUIREMENTS: Education: Technical High School Diploma (certificate, diploma, and professional license required) Experience: Minimum 1 year in customer service, hardware repair, and computer equipment configuration. Responsibilities: Interact with IT users to manage incidents, problems, service requests, and changes while adhering to quality standards. Assist with information control within the department. Experience in telephone support and institutional application support for end users. Experience in hardware repair and configuration of computer and printing equipment. Basic knowledge of help desk software usage (ticket registration). Basic understanding of concepts including incidents, requests, SLAs, KPIs, and ITIL. Basic knowledge of audio and video equipment. Familiarity with ITIL methodology. Experience with SAP system. Knowledge of AI. Work Schedule – Two Options: Night shift: 12 hours, from 7 PM to 7 AM, rotating. Day shift: 7 AM–4 PM, Monday to Thursday (off on Friday and Saturday); Sunday: 7 AM–7 PM. Skills: Strong verbal communication skills Executive presentation Sense of urgency Proactive attitude Adherence to policies and guidelines Salary Offer: $18,000 * Cafeteria subsidy * Direct employment by the hospital * Profit-sharing (PTU) * Career development opportunities * Wellness programs With your talent, we will continue transforming the lives of all those who place their trust in our hands.