Job Summary: We are seeking a Customer Service Executive - Data Analytics to generate strategic reports, analyze and interpret data, and support the continuous improvement of customer service processes. Key Highlights: 1. Generate strategic reports and analytics dashboards 2. Support continuous improvement projects in customer service 3. Collaborate with internal departments on analytical solutions **Yuma Capital Humano is looking for a Customer Service Executive - Data Analytics in Tlalpan, Mexico City** ------------------------------------------------------------------------------------------------------------ ### **Job Objective** Generate strategic reports for Management through data analysis, interpretation, and visualization, as well as contribute to the implementation of projects that drive continuous improvement of customer service processes. ### **Functions and Responsibilities** * Create and maintain a historical information database for developing management indicators. * Produce periodic executive reports and on-demand reports to support decision-making. * Conduct descriptive and operational data analysis and interpretation. * Design and develop analytics dashboards (dashboards) to facilitate strategic decision-making. * Manage and ensure data quality, consistency, and integrity. * Support continuous improvement projects focused on optimizing customer service processes. * Collaborate with internal departments to identify information needs and translate them into analytical solutions. ### **Requirements** * **Education:** Bachelor’s degree in Systems Engineering, Computer Science, or related fields. * **Experience:** Minimum 2 years in the insurance sector. * **Technical Knowledge:** + Microsoft Office suite + Advanced Excel + Data analysis + CRM (preferably Salesforce) + Power BI or Tableau + SQL and Python (basic knowledge) + Preferred: knowledge of RPA or Machine Learning * **Profile:** Extroverted (preferred), strong communication skills, and an analytical mindset. * **Gender and Age:** No restrictions. ### **Competencies** * Analytical thinking and results orientation * Ability to interpret and communicate data * Organization and attention to detail * Collaborative teamwork * Proactivity and focus on continuous improvement **Desired Education Level:** Bachelor’s degree – completed **Desired Experience Level:** Expert level **Departmental Function:** Human Resources **Industry:** Insurance / Insurance Company **Skills:** * Advanced Office * Salesforce, Power BI or Tableau * RPA or Machine Learning * Basic SQL and PYTHON *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696fcdda5500003600303f22&source=indeed