Position Summary: Coordinate, supervise, and ensure proper claims management by validating, analyzing, and controlling case files, while leading the assigned team. Key Responsibilities: 1. Coordination and supervision of the Claims Analysts team. 2. Validation and authorization of claims in accordance with policies and SLAs. 3. Identification of process improvement opportunities. Coordinate, supervise, and ensure proper claims management through validation, analysis, and control of case files, guaranteeing compliance with guidelines, business rules, and service-level agreements established with the client, as well as ensuring the assigned team’s proper performance. ### **Functions and Responsibilities** * Coordination and supervision of the Claims Analysts team. * Assignment, tracking, and workload and response-time control. * Validation and authorization of claims in accordance with established policies, business rules, and SLAs. * Review and control of claims files, ensuring document integrity and traceability. * Handling and resolution of operational incidents related to claims. * Tracking and communication with providers for proper file management and billing. * Supervision of correct CFDI, XML, and PDF loading into the system. * Preparation and review of operational reports, KPIs, and progress updates for management or the client. * Identification of process and area control improvement opportunities. * Training and guidance for the team on guidelines, processes, and system usage. * Ensuring safeguarding and control of claims-related documentary support. ### **Requirements** **Education:** * Completed bachelor’s degree (preferably in administrative, accounting, or related fields). **Experience:** * Minimum 2 years in claims management and analysis. * At least 1 year coordinating operational or administrative teams. * Experience in insurance, healthcare, or services sectors (desirable). ### **Technical Knowledge** * Intermediate–advanced Excel (pivot tables, data cross-referencing, reporting). * Electronic invoicing and CFDI: XML, PDF, taxes, and validations. * KPI management, SLA tracking, and operational control. * Knowledge of claims processes and document control. ### **We Offer** * Monthly net salary of **$14,000 to $18,000**, commensurate with experience. * Statutory benefits. * Major Medical Expense Insurance. * Life insurance. * Subsidized cafeteria. * Job stability and professional development within Atlantis. We are seeking a Claims Coordinator with leadership skills, results orientation, analytical ability, decision-making capability, and a strong sense of responsibility in operational and administrative management.