Do you have strong communication skills and enjoy customer service? This job may be right for you. You will be responsible for assigning and promptly following up on all requests and incidents, ensuring communication and assignment of reports to engineers so that the agreed-upon resolution timeframes are met. **Work Location:** Acceso III, Benito Juárez Industrial Park (100% in-person) **Working Hours:** Monday to Friday, 11:00 AM to 9:00 PM; Saturdays, 8:00 AM to 11:00 AM **Willingness to Travel:** As required **Requirements:** Technical Superior University Degree (TSU) or Engineering degree (in Systems or related field) **1 year of experience in:** * Ticketing tools * Microsoft Office * Social media usage * Teamwork * Human resources management Time availability **Responsibilities:** * Resolving tickets within SLA * Assigning reports * Documenting and closing all requests * Problem management * Incident management * Using ticketing tools **Benefits:** * Base salary * Quarterly bonus * Mobile phone allowance * Statutory benefits